Privacy Policy

Contents

• Who operates CaliberUp and who is accountable
• Information collected and collection methods
• Purposes for using information
• Cookies, language preferences, and analytics
• Service providers and processing outside Quebec
• Disclosure of information
• Retention and secure disposal
• Safeguards and privacy incidents
• Your privacy rights and complaints
• Children
• Policy changes
• Privacy Officer contact

Who operates CaliberUp and who is accountable

CaliberUp is a sole proprietorship based in Quebec, Canada. CaliberUp operates this website and is responsible for the personal information under its control.

The Privacy Officer oversees CaliberUp’s privacy practices, answers questions, and receives access, correction, consent-withdrawal, portability, and complaint requests. Contact details appear at the end of this policy.

Information collected and collection methods

Information you provide

When you use the contact form, we collect your name, work email, optional company name, service interest, and inquiry message. We also receive information you choose to provide by email or during a resulting business conversation.

Information collected automatically

• Basic technical and security records, such as IP address, browser and device information, requested pages, timestamps, and server or security events.
• Necessary consent and language-preference information used to remember your choices and show the appropriate site language.
• Google Analytics 4 usage data only after you enable Analytics consent.

We do not seek sensitive personal information through the website. Please avoid including confidential or sensitive information in the inquiry message unless it is necessary.

Purposes for using information

• Respond to inquiries, schedule conversations, and provide requested information.
• Evaluate potential engagements and manage business communications.
• Operate, maintain, troubleshoot, and secure the website and forms.
• Remember language and consent choices.
• Measure website performance and improve content when Analytics consent is enabled.
• Meet legal, accounting, contractual, security, and dispute-resolution obligations.

If we need to use personal information for a materially different purpose, we will provide appropriate notice and obtain consent where required.

Cookies, language preferences, and analytics

Necessary cookies and similar storage support security, consent records, form operation, and language preferences. These functions may operate without optional consent because the site cannot provide the requested function reliably without them.

Google Analytics 4 is the only visitor analytics product currently used. Its Google tag and analytical cookies, including _ga and _ga_*, are blocked until you enable Analytics. Advertising consent remains denied because CaliberUp does not use advertising integrations or advertising trackers.

You can accept, reject, or later change optional choices through the cookie banner or the Cookie Preferences control in the footer. Withdrawing Analytics consent stops further analytics loading and removes analytical cookies where technically possible. Global Privacy Control signals are respected.

Service providers and processing outside Quebec

CaliberUp uses service providers only for defined operational purposes:

• WHC for website hosting, email transport, server logs, and local backups.
• WordPress, Jetpack Forms, and Automattic for website and form operations.
• CookieAdmin and Softaculous for cookie-consent choices and consent records.
• Google Analytics 4 for consent-based website measurement.
• Cloudflare for network delivery and security, not visitor analytics.

Some providers may process or store information outside Quebec or Canada. Before entrusting personal information to a provider, CaliberUp considers the information involved, the purpose, the destination, applicable safeguards, and the provider’s commitments. Information may therefore be subject to the laws of another jurisdiction.

Disclosure of information

CaliberUp does not sell or rent personal information. We may disclose limited information to the service providers above, when required or permitted by law, to protect people, rights, systems, or property, or as part of a business reorganization subject to appropriate safeguards. Providers may use information only for the services they perform for CaliberUp.

Retention and secure disposal

CaliberUp keeps personal information only as long as reasonably necessary for the business, contractual, security, accounting, dispute-resolution, or legal purpose for which it was collected. Records are reviewed and removed, anonymized, or securely disposed of when that purpose ends, subject to any required retention period and the practical backup cycle.

CookieAdmin consent records are scheduled for cleanup after 365 days. Other records do not receive invented fixed periods: their continued need is assessed according to purpose and applicable obligations. Backup copies are protected and are overwritten or deleted through the normal backup cycle.

Safeguards and privacy incidents

CaliberUp uses administrative, technical, and physical safeguards appropriate to the sensitivity, amount, purpose, and format of the information. Measures include access controls, secure hosting and transport, security monitoring, provider controls, updates, backups, and limiting access to people who need the information.

No system is completely secure. CaliberUp assesses suspected privacy incidents, takes reasonable steps to reduce harm and prevent recurrence, keeps required records, and notifies affected people and regulators when the law requires it.

Access, correction, withdrawal, portability, and complaints

Subject to applicable law, you may request access to personal information CaliberUp holds about you, ask that inaccurate or incomplete information be corrected, withdraw consent for future use where consent is the basis, request eligible information in a structured and commonly used technological format, or submit a privacy complaint.

We may need to verify your identity before responding. A withdrawal of consent does not affect earlier lawful processing and may limit our ability to provide a requested service. CaliberUp will respond within the period required by applicable law and explain any lawful refusal.

You may also contact the Commission d’accès à l’information du Québec about a privacy concern.

Children

This business-to-business website is not directed to children, and CaliberUp does not knowingly collect personal information from children through it. If you believe a child has provided information, contact the Privacy Officer so it can be reviewed and removed where appropriate.

Policy changes

CaliberUp may update this policy as practices, services, or legal requirements change. The revised policy will be posted here with an updated date. If a change materially affects how personal information is used, we will provide additional notice or seek consent where required.

Privacy Officer contact

Privacy Officer
CaliberUp
Montreal, Quebec, Canada
[email protected]

Please describe your request and include enough information for us to locate the relevant records. Do not send identity documents unless the Privacy Officer asks for them through an appropriate channel.